Tips on how to speed up the resolution of your issue

1. Always look through the product knowledge base first. Though it’s short and simple, most of the common requests are covered there.
2. Use a forum search as sometimes you can find your solution in other tickets.
3. If you are reporting a line or account issue; always provide related account number in the private field or mark your whole ticket as a private ticket.
4. If your request is connected with some visible errors (zain app errors), a screenshot will help us a lot.
5. Always subscribe to your ticket. That’s the best way to know about your issue status updates.

Support Scope

• Support covers all of Zain Products & Services.

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• Response time can take up to 3 hours.
• Support Team checks all new messages 24/7.

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